Not receiving license

Submitted by hinhthoi on Tue, 05/10/2016 - 02:06

Hi,

I paid through Paypal, but after more than 12 hours i still haven't receive the license information.

Billing department please take a look.

Thanks!

Status: 
Active

Comments

Submitted by andreychek on Tue, 05/10/2016 - 09:05

Howdy -- thanks for your interest in Virtualmin!

Our shopping cart doesn't accept Paypal unfortunately.

We can manually process Paypal orders in some situations, but you would need to let us know here in the Support Tracker anytime a payment is made.

I do see your order in Paypal, but there is a problem -- we can't do monthly payments via Paypal since that's a manual process.

If you can switch to yearly next month, what I can do is issue you a license for a month now, and next month, you could send us funds for a yearly payment. Would that work?

Otherwise, I can refund your payment, and you could always pay via another way, such as a credit card.

Submitted by hinhthoi on Tue, 05/10/2016 - 11:20

Hi,

OK, so could you send me a license for the first month?

Thanks!

Submitted by andreychek on Tue, 05/10/2016 - 11:36

Okay, you should be all set! You can see your license by going into Account -> Software Licenses.

Feel free to let us know if you have any additional questions!

Submitted by hinhthoi on Tue, 05/10/2016 - 11:53

Thank you, i have seen the license and upgraded successfully