support process

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#1 Sun, 07/05/2009 - 15:18
MACscr

support process

Do you really have no way of dong support through private means? I personally do not want do time and security sensitive issues through a public bug tracker. Im quite surprised and disappointed that you do not have a a private ticketing system. Im obviously talking about support for commercial products.

Sun, 07/05/2009 - 17:26
ronald
ronald's picture

there is. you can mark the issue in the tracker as Private so only you and staff can see it..

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