A problem was detected with your Cloudmin license : Failed to contact licence server : Failed to lookup IP address for software.

Submitted by xbeltram on Wed, 02/06/2013 - 23:39

A problem was detected with your Cloudmin license : Failed to contact licence server : Failed to lookup IP address for software.virtualmin.com

Status: 
Active

Comments

Submitted by JamieCameron on Thu, 02/07/2013 - 00:02

Possibly a temporary DNS resolution problem on your system?

Submitted by xbeltram on Thu, 02/07/2013 - 16:05

I have no problems with the ip license. I continue with the problem ...

A problem was detected with your Cloudmin license : Failed to contact licence server : Failed to lookup IP address for software.virtualmin.com

Submitted by JamieCameron on Thu, 02/07/2013 - 16:38

If you SSH into your system and run :

host software.virtualmin.com
dig software.virtualmin.com

what does it output?

Submitted by xbeltram on Thu, 02/07/2013 - 18:00

login as: root root@177.1.138.42's password: Last login: Mon Feb 4 18:57:55 2013 from 177.18.165.13 [root@tchod ~]# host software.virtualmin.com ;; connection timed out; trying next origin ;; connection timed out; no servers could be reached [root@tchod ~]# dig software.virtualmin.com

; <<>> DiG 9.8.2rc1-RedHat-9.8.2-0.10.rc1.el6_3.6 <<>> software.virtualmin.com ;; global options: +cmd ;; connection timed out; no servers could be reached [root@tchod ~]#

Submitted by JamieCameron on Thu, 02/07/2013 - 18:39

Yes, that looks like a DNS issue.

What does the /etc/resolv.conf file contain on your system?

Submitted by andreychek on Thu, 02/07/2013 - 22:31

Looking at your system logs, BIND appears to have crashed.

I restarted BIND, which corrected the issue. It's able to perform DNS resolution now.

Note that your system is seeing a very high load (the CPU load is currently 40.00), and I'm seeing disk errors as well in the logs.

You may want to boot your server into single user mode, and run e2fsck on your drive.

josvaler's picture
Submitted by josvaler on Thu, 08/30/2018 - 23:43

Now re-checking your Cloudmin license .. .. a problem was detected : The licence for this system expired on 2018-07-24

PROBLEM:

Cloudming is detecting the dropped licence instead to detect the new one which is in the available list of with status 'valid'. Servers are being detected properly.

Submitted by andreychek on Fri, 08/31/2018 - 07:15

Howdy -- thanks for contacting us!

We're happy to help, but this particular support request is pretty old.

Could you start a new one, and post the same comment there? We'll gladly give you a hand in that new request. Thanks!