Any site admin should be able to post new Customer Issues (or Bug reports if not a paying customer, etc) directly from the admin panel.
Let me enter my account information once, and then I can post. It can then tell you relevant system information (versions, etc) directly. It should allow me to automatically request notification, rather than having to go back and manually select each time, etc.
This ability should (optionally) extend to site administrators, but perhaps with ability for system admin to review before posting, etc.