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Roundcube change password issue - Error: Could not save new password.

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#1 Thu, 12/14/2017 - 05:24

pragma

Roundcube change password issue - Error: Could not save new password.

Hi,
I have installed Roundcube v1.3.3 in Virtualmin version 5.05 and activated "password" plugin by editing "/config/config.inc.php"

# /config/config.inc.php
// List of active plugins (in plugins/ directory)
$config['plugins'] = array(
   'virtuser_file',
    'archive',
    'zipdownload',
    'password',
);

Then rename "/plugins/password/config.inc.php.dist" to "/plugins/password/config.inc.php" and I can see Password reset field in "Roundcube > Settings > Password".

But when I am trying to change password then it shows error: "Error: Could not save new password." It does check the current password so it means that it is able to connect to the database.
I also tried to run following commands from "/plugins/password/helpers" directory:

gcc -o chgvirtualminpasswd chgvirtualminpasswd.c
chown root:<FCGId domain owner user> chgvirtualminpasswd
strip chgvirtualminpasswd
chmod 4550 chgvirtualminpasswd

# /plugins/password/config.inc.php
$config['password_driver'] = 'virtualmin';

But it is still showing the same error. Can anyone please help?

UPDATE:
After further investigation, I found that "chgvirtualminpasswd" is not executing:

Log: Password plugin: Unable to execute public_html/plugins/password/helpers/chgvirtualminpasswd

I tried all possibilities to fix it permission but it is still not working:

 chown root.<domain owner user> plugins/password/helpers/chgvirtualminpasswd
 chown root:<domain owner user> plugins/password/helpers/chgvirtualminpasswd
 chown <domain owner user>:<domain owner user> plugins/password/helpers/chgvirtualminpasswd
 chmod 0777 plugins/password/helpers/chgvirtualminpasswd

I tried to execute the file from using php exec() and it shows error "/usr/sbin/virtualmin must be run as root"

echo exec('plugins/password/helpers/chgvirtualminpasswd');

#2 Tue, 12/19/2017 - 05:36

tpnsolutions

Hi,

Have you checked the "error_log" to see if there is a specific issue the script is running into?

Best Regards,
Peter Knowles | TPN Solutions
Email: pknowles@tpnsolutions.com | Skype: tpnassist

#3 Mon, 01/29/2018 - 04:57

pragma

After a long discussion with Roundcube support, I could fix this bug:

https://github.com/roundcube/roundcubemail/issues/6092#issuecomment-3517...

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