purchase trouble

Submitted by teamfighter on Sat, 08/18/2012 - 14:38

Hi! I have just bought Virtualmin 100 renewal, but I didnt saw it in my licenses page. Where is my order?

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Comments

Submitted by andreychek on Sat, 08/18/2012 - 14:43

Howdy -- thanks for your renewal! We're looking into an issue with your license, and we'll get back with you shortly.

Submitted by teamfighter on Sat, 08/18/2012 - 14:45

thanks a lot. i am waiting for an answer.

Submitted by andreychek on Sat, 08/18/2012 - 15:27

What serial number is your server using? You can determine that by running this command:

virtualmin licence-info

Thanks!

Submitted by teamfighter on Sat, 08/18/2012 - 15:28

Serial number: 5557751

Submitted by andreychek on Sat, 08/18/2012 - 15:35

Okay, super, thanks!

The trouble we're seeing is that there's a large number of IP addresses that are listed as using that particular license.

Can you confirm which IP addresses are yours, which should be legitimately running Virtualmin?

We're concerned that someone may have managed to get ahold of your license number and install it elsewhere.

What we can do is block the IP addresses that aren't yours.

Thanks!

Submitted by teamfighter on Sat, 08/18/2012 - 15:39

Well, the main IP address is 176.9.69.67. But if I understood correctly, when I bought 100 Licenses renewal, I could use it at 100 servers? If not, could u please make a moneyback and explain me, what kind of package should I buy to use that serial key at 50 or 100 machines?

Submitted by andreychek on Sat, 08/18/2012 - 15:46

We can certainly refund your money if you like!

The Virtualmin 100 license is a license for one server -- and on that one server, you can run 100 domains.

To have Virtualmin on multiple servers -- you'd want to purchase a copy of Virtualmin for each server.

Which license to purchase on each server depends on how many domains you will be hosting. If you are only hosting 10 domains on each server, you could purchase the Virtualmin 10 for each system.

If that's not what you wanted, let us know and we will refund your money.

Submitted by teamfighter on Sat, 08/18/2012 - 15:49

yes, could you please make a refund. Looks like I should buy another copies of virtualmin for each my server, because I have unlimited domains in my license now.

Submitted by JamieCameron on Sun, 08/19/2012 - 00:51

Sure, I have refunded your order