SubServer FTP user (I can add but password = always wrong)

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#1 Fri, 05/21/2010 - 17:17

SubServer FTP user (I can add but password = always wrong)

Hey guys, I really don't now how to diagnose this. I tried adding 'person1' to let's say so the login will be...

username: right? (Remember I have the default settings).

And then the password will be 'blahblahblah'

However I keep getting the wrong password no matter what I try. if I login with the main admin's password, in this case like...admin1 as the username for ( then it works.

Fri, 05/21/2010 - 17:19

Hmm actually any user I add...subserver or server gets the wrong password.

Fri, 05/21/2010 - 19:34

How exactly to diagnose this depends on the distro you're using and how you're trying to log in (email, ftp, etc)... however, to see what username you should be using, you can look by going into Edit Mail and FTP Users. In there, you'll see a column named "IMAP/FTP login". You can use that to verify that the username you're using is correct.


Sat, 05/22/2010 - 11:59

Yeah everything is right. When I make a new account I can ftp using that admin's account. But when I create a ftp user or website ftp user, the password is always wrong no matter what. Is there a place where I can check what the saved password is other than the 'show' button?

Sat, 05/22/2010 - 13:27

The "show password" button is how you'd determine what the password should be.

If you want to diagnose the problem, you'll need to look in the logfiles. Which logs to look in depends on the distro you're using, but in /var/log. you'd want to start by looking at either "secure" or "auth.log"... those should give some details as to what's going awry when you attempt to log in.


Sun, 05/23/2010 - 13:01

Here's what it says.

May 23 11:59:01 leaf01 proftpd[11952]: xxxcom (::ffff:x.x.x.x[::ffff:x.x.x.x]) - USER (Login failed): Incorrect password.
May 23 11:59:02 leaf01 proftpd[11952]: xxxcom (::ffff:x.x.x.x[::ffff:x.x.x.x]) - FTP session closed.

I mean the password is literally 12345. There's no way I could get it wrong.

Sun, 05/23/2010 - 19:31

I believe you that you're getting the password correct, there's likely something else going awry, though I'm not sure what yet... can you log in using another means, such as through Usermin?


Mon, 05/24/2010 - 07:38

I only have webmin/virtualmin installed.

Mon, 05/24/2010 - 09:49


Usermin is just one way to check email... do you have another webmail app setup on there, such as Squirrelmail or RoundCube?

Also, you could try using something like Outlook or Thunderbird or so... or you can even telnet to POP port 110, and type:

pass 12345

(Assuming that's the correct username and password).


Sun, 05/30/2010 - 05:37

I don't have any of those...I don't have any of the plug-in enabled.

Fri, 07/23/2010 - 01:07

I have the exact same thing happen - on a plain vanilla virtualmin installation under Centos 5.5.

One thing I notice is that while the main server owner always gets 'FTP & SSH' enabled, any additional FTP user only has FTP enabled, and I can't seem to figure out how to enable SSH for all additional FTP users. There's got to be a means to do that, right?

Mon, 08/30/2010 - 15:39

This seems to be specific to centos 5.5. All the users on this thread are using it as well as I. I've been trying to get this ftp thing worked out for days now. I don't have much to add to what has already been said except for...

When I create a virtual server, I can log in to ftp using that domain and password that is assigned to it, but none of the virtual server ftp users can log in. Always getting authentication failed.


Aug 30 20:14:43 Labradio proftpd[13101]: Labradio ([]) - FTP session opened. Aug 30 20:14:46 Labradio proftpd[13101]: Labradio ([]) - PAM( Authentication failure.


Aug 30 20:14:43 Labradio proftpd: Deprecated pam_stack module called from service "proftpd" Aug 30 20:14:46 Labradio proftpd[13101]: Labradio ([]) - USER (Login failed): Incorrect password. Aug 30 20:14:46 Labradio proftpd[13101]: Labradio ([]) - FTP session closed.

Mon, 10/11/2010 - 08:17

I me too am using Centos 5.5 and all FPT users I created didn't work, but I found the solution, edit your /etc/shells and add:


That's it! If you actually go to your Virtualmin > System Settings > Re-Check Config, you will see it is complaining about it.

Hope it helps.

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