Email sent arrive in the spam tray [#51938]

Submitted by AqpJoe on Sat, 04/22/2017 - 19:46

Hello, the server has been configured with dkim, spf, dmarc. However my emails reach the spam tray in Gmail and hotmail. My ip is not in blacklist, also has passed tests in mail-tester.com with a score 10/10 also in mxtoolbox.com there are no problems.

I need to solve this problem.

Here I leave the detail of an email that came to the hotmail spam tray

Received-SPF: Pass (protection.outlook.com: domain of gepeeseguia.com
 designates 91.121.184.47 as permitted sender)
 receiver=protection.outlook.com; client-ip=91.121.184.47; helo=
 server.serverredamp.com;
Content-Type: text/plain; charset="US-ASCII"; format=flowed
Content-Transfer-Encoding: 7bit
Date: Sat, 22 Apr 2017 00:10:38 -0500
From: "consultas-gepeeseguia.com" <consultas@gepeeseguia.com>
To: juani366@hotmail.com
Subject: Configuracion con virtualmin pro
Message-ID: <86eb652b98db89e0fd41266b3221ef06@gepeeseguia.com>
User-Agent: Roundcube Webmail/1.2.3
X-MS-Exchange-Organization-Network-Message-Id: e06fac64-a2d2-41fa-4f88-08d4893deb6f
X-EOPAttributedMessage: 0
X-EOPTenantAttributedMessage: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa:0
X-MS-Exchange-Organization-MessageDirectionality: Incoming
CMM-sender-ip: 91.121.184.47
CMM-sending-ip: 91.121.184.47
CMM-Authentication-Results: hotmail.com; spf=pass (sender IP is
 91.121.184.47; identity alignment result is pass and alignment mode is
 relaxed) smtp.mailfrom=consultas@gepeeseguia.com; dkim=pass (identity
 alignment result is pass and alignment mode is relaxed)
 header.d=gepeeseguia.com; x-hmca=pass header.id=consultas@gepeeseguia.com
CMM-X-SID-PRA: consultas@gepeeseguia.com
CMM-X-AUTH-Result: PASS
CMM-X-SID-Result: PASS
CMM-X-Message-Status: n:n
CMM-X-Message-Delivery: Vj0xLjE7dXM9MDtsPTA7YT0wO0Q9MjtHRD0yO1NDTD02
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SpamDiagnosticMetadata: Default
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X-OriginatorOrg: outlook.com
X-MS-Exchange-CrossTenant-OriginalArrivalTime: 22 Apr 2017 05:10:39.6095
 (UTC)
X-MS-Exchange-CrossTenant-Id: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa
X-MS-Exchange-CrossTenant-FromEntityHeader: Internet
X-MS-Exchange-Transport-CrossTenantHeadersStamped: BN3NAM01HT018
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MIME-Version: 1.0

Status:

Active

Comments

Submitted by andreychek on Sat, 04/22/2017 - 23:06 Comment #1

Body:

View changes

Submitted by andreychek on Sat, 04/22/2017 - 23:23 Comment #2

Howdy -- thanks for contacting us!

Just to verify, is 91.121.184.47 your server's IP address?

That appears to be the IP that outlook.com is receiving the email from.

The SPF and related records look good.

But one thing you may wish to do is setup reverse DNS for that IP.

It looks like the reverse DNS for that IP currently resolves to "ns342838.ip-91-121-184.eu" -- I'd suggest changing that to your server's hostname.

Submitted by AqpJoe on Mon, 04/24/2017 - 10:42 Comment #3

Our original ip has been changed (Order of my boss), but the reverse dns resolves correctly - In mxtoolbox PTR 91.121.184.46 France server.serverredamp.com 24 hrs

My serious query, the reverse dns should return all domains under that ip?

Test de Servidor SMTP

SMTP Reverse DNS Mismatch       OK - 91.121.184.46 resolves to server.serverredamp.com
SMTP Valid Hostname                    OK - Reverse DNS is a valid Hostname
SMTP Banner Check                      OK - Reverse DNS matches SMTP Banner
SMTP TLS                                       OK - Supports TLS.
SMTP Connection Time               0.875 seconds - Good on Connection time
SMTP Open Relay                   OK - Not an open relay.
SMTP Transaction Time           3.141 seconds - Good on Transaction Time

Submitted by andreychek on Mon, 04/24/2017 - 10:43 Comment #4

I personally would not add all domains to the reverse DNS -- I generally prefer to add just one, usually the hostname of the server.

After doing that, if you're still seeing email go to spam, could you paste in the headers from a new email, containing your new IP address?

Submitted by AqpJoe on Mon, 04/24/2017 - 11:15 Comment #5

Domains have been removed leaving only the hostname, the result is email sent arrives at the spam tray, header:

Received: from BN3NAM04HT163.eop-NAM04.prod.protection.outlook.com (10.172.194.14) by BN6PR17MB0961.namprd17.prod.outlook.com with HTTPS via BN6PR04CA0004.NAMPRD04.PROD.OUTLOOK.COM; Mon, 24 Apr 2017 16:07:49 +0000 Received: from BN3NAM04FT013.eop-NAM04.prod.protection.outlook.com (10.152.92.55) by BN3NAM04HT163.eop-NAM04.prod.protection.outlook.com (10.152.93.131) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384) id 15.1.1047.9; Mon, 24 Apr 2017 16:07:49 +0000 Authentication-Results: spf=pass (sender IP is 91.121.184.46) smtp.mailfrom=gepeeseguia.com; hotmail.com; dkim=pass (signature was verified) header.d=gepeeseguia.com;hotmail.com; dmarc=pass action=none header.from=gepeeseguia.com; Received-SPF: Pass (protection.outlook.com: domain of gepeeseguia.com designates 91.121.184.46 as permitted sender) receiver=protection.outlook.com; client-ip=91.121.184.46; helo= server.serverredamp.com; Received: from SNT004-MC8F18.hotmail.com (10.152.92.57) by BN3NAM04FT013.mail.protection.outlook.com (10.152.92.152) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384) id 15.1.1047.9 via Frontend Transport; Mon, 24 Apr 2017 16:07:48 +0000 X-IncomingTopHeaderMarker: OriginalChecksum:935B4632917899ADB57EB68B4904975B867A7DB84C2108FD3BFC462E6A76BF55;UpperCasedChecksum:E3DD23B0C25E83DB80959E1985AAE96CF53EC332ABC9C30AD850EFF319265649;SizeAsReceived:1449;Count:15 Received: from server.serverredamp.com ([91.121.184.46]) by SNT004-MC8F18.hotmail.com with Microsoft SMTPSVC(7.5.7601.23143); Mon, 24 Apr 2017 09:07:40 -0700 Received: from gepeeseguia.com (localhost.localdomain [127.0.0.1]) by server.serverredamp.com (Postfix) with ESMTP id 4A71CE32CA for juani366@hotmail.com; Mon, 24 Apr 2017 11:07:36 -0500 (-05) DKIM-Signature: v=1; a=rsa-sha256; c=simple/simple; d=gepeeseguia.com; s=2017; t=1493050056; bh=qvME3vDPOVNp9tjm2a2IZ5Yr0cDouVl+A1U2EJZHjkE=; h=Date:From:To:Subject:From; b=zo9Rbvyxp+N735Dw4/qlmDdCcS5am6LaYOj+m48lg/IlHL6+PnL5mwuXQg7+h6mIO QjaRQqjfM7UXruBlHBGgeoGbbcbz+2qgJUqVRpb8gopj147zr/oi5JOlC0rvL7fNU2 VpeMM8srQneEAde2UVDcUI1QGQ4O392pjsQn+ZZ8KlgdVBnre6XXUnLG+UCmDIr07i 4sfUNbNi+SZzWtGINlS+Zim3ItyEjqDfmGvXyclhKKaiMoytuOKcCJf0ik96pPwN36 V1Zo5m6OQrO5H8QfNSZLhbXgX7W+0ElPukJ35Pb6ZiNXZ08wPCa//n8rTUo/9Ap5SA 3PYwVXSQj6yMw== Content-Type: text/plain; charset="UTF-8"; format=flowed Content-Transfer-Encoding: 8bit Date: Mon, 24 Apr 2017 11:07:36 -0500 From: "consultas-gepeeseguia.com" consultas@gepeeseguia.com To: juani366@hotmail.com Subject: Amigos esta es la relacion Message-ID: ce3eb5fa6ab486cb4301d2823d63b344@gepeeseguia.com X-Sender: consultas@gepeeseguia.com User-Agent: Roundcube Webmail/1.2.4 Return-Path: consultas@gepeeseguia.com X-OriginalArrivalTime: 24 Apr 2017 16:07:41.0276 (UTC) FILETIME=[E69621C0:01D2BD14] X-IncomingHeaderCount: 15 X-MS-Exchange-Organization-Network-Message-Id: 80414615-fcd0-4732-4aa0-08d48b2c0dc2 X-EOPAttributedMessage: 0 X-EOPTenantAttributedMessage: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa:0 X-MS-Exchange-Organization-MessageDirectionality: Incoming CMM-sender-ip: 91.121.184.46 CMM-sending-ip: 91.121.184.46 CMM-Authentication-Results: hotmail.com; spf=pass (sender IP is 91.121.184.46; identity alignment result is pass and alignment mode is relaxed) smtp.mailfrom=consultas@gepeeseguia.com; dkim=temperror (identity alignment result is pass and alignment mode is relaxed) header.d=gepeeseguia.com; 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MIME-Version: 1.0

The sent messages do not have any format only some plain text lines, and only the mail is sent to a single user.

Submitted by andreychek on Mon, 04/24/2017 - 11:41 Comment #6

Yup the reverse DNS looks good now.

And the SPF and DKIM records look good as well, according to the headers they all checked out.

Are you saying that after changing IP addresses, you're still experiencing an issue with the emails going to spam?

Submitted by AqpJoe on Mon, 04/24/2017 - 12:15 Comment #7

Is correct, my emails are still coming to the yahoo, hotmail and gmail spam tray. Ask for support on the hotmail page, after days they replied that there is no problem with my ip. .... =(

Submitted by andreychek on Mon, 04/24/2017 - 12:52 Comment #8

I reviewed your IP address on MXToolBox, and I'm not seeing any issues showing up on the RBL lookup there:

https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a91.121.184.46&ru...

However, there may be internal lists that they use. It's possible that there are issues with your particular ISP that are causing things to be flagged.

Unfortunately, I don't believe there's anything in addition that you could setup to resolve that. You're using all the right tools with the right setup, it appears.

The only two options I can think of from here would be to either work out with the ISP's to get delisted from their own internal lists, or to look into trying a different ISP to see if that resolves the problem.

You could even try just getting a low-end server at another ISP just to relay email through, that might be enough to get things working.

Submitted by AqpJoe on Mon, 04/24/2017 - 13:35 Comment #9

I understand, is it possible for these large mail servers to block per domain or always by ip?

Submitted by andreychek on Mon, 04/24/2017 - 14:04 Comment #10

It's usually by IP, though they could do it by domain if they chose to.

For example, some RBL's are built to look not for IP addresses, but for the domains used in spam emails that go out.

It's a lot more difficult to end up on that kind of list, but it's certainly possible.

You could test that theory, by setting up multiple domains on your server, and trying to send from each, and then see if any of the emails go through.