Email client connection problem related to user name

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#1 Wed, 11/16/2016 - 10:27
karl-dev

Email client connection problem related to user name

I have created email user named "trial" using edit user under Virtualmin. The IMAP / POP3 / FTP login is trial.domain and the mail address is trial@domain.com. When I use email client like Thunderbird to connect to that account, it always fail. After I check the mail.log, it shows

dovecot: auth: Debug: client passdb out: FAIL#0112#011user=trial

And then I try to use telnet to test it. I can connect to trial.domain but not trial. How can I deal with this? Thank you.

Thu, 11/17/2016 - 01:56
karl-dev

I have fixed this problem by Virtualmin > Email Messages > Mail Client Configuration > Set to Yes. Then Thunderbird has auto setup everything nicely.

I still want to know why is that happening. Thank you.

Thu, 11/17/2016 - 21:24
Joe
Joe's picture

Virtualmin has several options for how to create user names. The default is "name.domain"; others include "name" (and only append .domain to prevent a clash), name@domain.tld (which requires some trickery and actually creates two users with the same UID and home directory with the names name.domain.tld and name@domain.tld, because some system tools cannot deal with an @ in the username), and maybe a couple of others. But, those are the most common. You can configure that in Server Templates->template name->Mail for domain->Format for usernames that include domain.

The full username you should use to login via email is always provided on the Edit Users page, in the IMAP / POP3 / FTP login column.

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