License all of a sudden stopped working notification. How to resolve?

Submitted by thewarriorsdojo on Mon, 10/24/2016 - 01:17

License all of a sudden stopped working notification. How to resolve?

I checked my account, all is fine. It was working before but now saying it's not.

Is the license server down? Or is there a way to fix this...

Thanks!

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Active

Comments

Submitted by andreychek on Mon, 10/24/2016 - 09:55

Howdy -- what error is it that you're receiving?

Also, what output do you receive when running this command on your server:

ping -c 1 software.virtualmin.com

Submitted by thewarriorsdojo on Mon, 10/24/2016 - 23:10

It pings correctly.

I receive a 0% packet loss.

The error is directly under System Information in Yellow/Goldish color. Under the system updates notification area.

" Warning! A problem was detected with your Virtualmin license : An error occurred checking the licence : Invalid host or serial number A renewal can be purchased at http://www.virtualmin.com/shop "

It just popped up out of nowhere. Valid though here on the site. All is fine... not sure what's wrong.

Submitted by andreychek on Mon, 10/24/2016 - 23:14

What is the output of this command:

virtualmin licence-info

Submitted by thewarriorsdojo on Mon, 10/24/2016 - 23:18

Output:

Command license-info.pl was not found

Submitted by andreychek on Tue, 10/25/2016 - 00:39

I know it's spelled weird, but it's actually "virtualmin licence-info" with two c's in it.

Jamie is from Australia, and likes to spell things in unusual ways :-)

Submitted by thewarriorsdojo on Tue, 10/25/2016 - 12:34

virtualmin licence-info : (OUTPUT):

Serial number: GPL License key: GPL Expiry date: [blank] Virtual servers: 5 Maximum servers: 10 Servers left: 5

Submitted by andreychek on Tue, 10/25/2016 - 13:11

Hmm, how did you initially install Virtualmin?

Did you install Virtualmin GPL, and then later upgrade to Pro? Or was Virtualmin Pro what was initially installed onto your server?

Submitted by thewarriorsdojo on Tue, 10/25/2016 - 15:43

andreychek,

To be honest, I don't remember. Between the last ubuntu server and now this centos installation. I can't remember.

I'm guessing it was the GPL and then installed the license after installation.

It was working great... then just popped up.

Submitted by andreychek on Tue, 10/25/2016 - 16:48

If you look under System Settings, do you see a "Upgrade to Pro" option?

Submitted by thewarriorsdojo on Tue, 10/25/2016 - 16:59

andreychek,

Nope, I sure don't.

Submitted by andreychek on Tue, 10/25/2016 - 17:13

What is the output of these commands:

rpm -qa | grep webmin-virtual-server
cat /etc/virtualmin-license

Submitted by thewarriorsdojo on Tue, 10/25/2016 - 17:49

SerialNumber=GPL LicenseKey=GPL

I think this happened after adding maximumlove.us (my main hostname for the server and webmin) as a Virtual Server.

Submitted by andreychek on Tue, 10/25/2016 - 18:15

Yeah that's really odd!

What's the output of this command here:

cat /etc/yum.repos.d/virtualmin.repo

Submitted by andreychek on Wed, 10/26/2016 - 00:12

Okay, that looks good.

Here is what I would do.

Open the file /etc/virtualmin-license in a text editor, and then add your serial number and license key there in place of the words "GPL".

Then, restart Webmin.

After that, it should get you up and running again.

Submitted by thewarriorsdojo on Wed, 10/26/2016 - 01:00

Okay. After using nano and replacing GPL with the proper serial and key. I am now receiving the following:

Now re-checking your Virtualmin license .. .. a problem was detected : Failed to contact licence server : Download timed out

This was even after restarting webmin.service

Submitted by andreychek on Wed, 10/26/2016 - 09:18

There actually is a problem with the license server at the moment :-)

Give it a few hours, and see if it's better at that point.

Submitted by thewarriorsdojo on Wed, 10/26/2016 - 23:36

All works fine now. Thanks! Solved!