Submitted by apt_virtualmin on Fri, 10/21/2016 - 16:20 Pro Licensee
Just purchased a new Virtualmin Pro license and it appears on my credit card statement I was charged 3 times, at least they emailed me to that effect and I see 3 pending charges for the same amount on my account. In Virtualmin I only placed 1 successful order so my order looks good and I got my 1 serial without issue. It appears the Postcode field in the payment form is not being used in your avs verification rather you are using the postcode on my address which caused an initial decline so this probably had something to do with it.
Thanks for the great product! Andrew
Status:
Closed (fixed)
Comments
Submitted by andreychek on Fri, 10/21/2016 - 16:33 Comment #1
Howdy -- sorry for the trouble!
It does look like it was attempted 3 times... that is, the first generated a "Gateway rejected" error, the second generated a "Processor delined" error, and then the third went through.
The payment processor we use has been experiencing DoS attacks today, it's possible that's contributing to the problem.
However, it appears that you should only be charged once.
Please let us know if that's not the case though and we'll get it fixed up right away!
Submitted by apt_virtualmin on Sun, 10/23/2016 - 21:49 Pro Licensee Comment #2
Thank you, it looks like the 3 authorizations did indeed turn into only 1 charge so we are good. Thanks!
Submitted by apt_virtualmin on Sun, 10/23/2016 - 21:50 Pro Licensee Comment #3