Migrated from CPanel, but mail usernames changed to user.domain and not user@domain.tld

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#1 Mon, 07/07/2014 - 09:59
amityweb

Migrated from CPanel, but mail usernames changed to user.domain and not user@domain.tld

When I've migrated from CPanel backups in the past, the username is kept as the full email, so no disruption to clients email settings.

I have a customer today who could not login. When I tried his user.domain username it worked.

I checked other sites I migrated and they are all the same. I have to now give out new usernames to customers. I am positive when I migrated previously (I have migrated quite a few) the usernames stay as full email addresses. They were different servers though.

I thought Cpanel migrations kept the email as the username. Is this true, have I missed something?

Thanks

Mon, 07/07/2014 - 10:35
andreychek

Howdy,

Prior to performing the migration, you would need to go into System Settings -> Server Templates -> Default -> Mail for Domain, and there set the "Format for usernames that include domain" option to "user@domain".

That will only effect new domains though, so to correct the issue you're seeing you would need to re-import those domains.

-Eric

Mon, 07/07/2014 - 10:50
amityweb

But if I set that option, wont that be for ALL future domains? I only want it for the CPanel imports. I am sure I did not do this before for other Cpanel migrations that were imported (to a different server), hence I thought Virtualmin takes care of keeping usernames the same. It should do of course, so people are not disrupted.

If I change that setting, then import, then change it back so new users keep user.domain will that be OK?

Mon, 07/07/2014 - 13:15
andreychek

Howdy,

Yup, it's no problem to temporarily change that setting during your migration, and to change it back after your cPanel migration is complete.

-Eric

Mon, 07/07/2014 - 15:21
amityweb

Ok, thanks a lot for your reply.

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