We are using virtualmin professional and are happy with it. After one year we had to renew our license. I told our account staff to do this. As the renewal wasn't detected by our installation we contacted Joe and he wrote us, that you need to use the same account to buy the renewal as when you bought the license. And he also said that we should send him the virtualmin serial number of our installation which I did instantly. That was the last thing I heard from him and now this was more than five weeks ago.
I've sent various reminders to email@example.com and firstname.lastname@example.org but never received an answer. This is terrible as I need to run updates and I really don't expect this for a product we pay for!
Do you have similar experiences? Does anybody know a way how to get in touch with Joe? Maybe this post also works as a wake-up call!