I see way to many users that file a bug report and then expect Joe/Jamie to personally email them for help after that.
You are kidding me right ? Are users so bloody happy to file the bug but then expect a personal reply in email for it?
I can tell you that as a developer there is nothing more that pisses us off is that expectation. We are so busy as it is we have no extra time to make personal replies and I know damn well Joe and Jamie don't either. Hell they rarely reply to any of my emails and I'm a damn good customer of theirs.
Now another thing that ticks me off and I'm sure Joe and Jamie hate it as well.
You file a bug and never friggin come back to reply. Why they hell are you wasting their time to do this and don't even care to come back and finish getting the help? You think the answer will come by osmoses ?
Sorry folks but Joe and Jamie aren't going to spoon feed you if you aren't going to go the distance on bug reporting so stop wasting there time please.
Now I hope that this can be made a sticky and posted clearly on this forum as it should be.