Submitted by aseagraves on Thu, 10/09/2014 - 09:34
I renewed my license but i'm still getting license expired
Status:
Closed (fixed)
Web Hosting and Cloud Computing Control Panels
I renewed my license but i'm still getting license expired
Comments
Submitted by andreychek on Thu, 10/09/2014 - 09:41 Comment #1
Howdy -- we're happy to help!
It looks like you have two licenses, a Virtualmin 10, and a Virtualmin 50.
The Virtualmin 50 is what is expired.
It looks like you purchased a Virtualmin 10 renewal though.
Are you hoping to downgrade your Virtualmin 50 to a Virtualmin 10?
Submitted by aseagraves on Thu, 10/09/2014 - 09:46 Comment #2
Yep it looks like i ordered the wrong one. i just ordered the virtualmin 50. can i get the virtualmin 10 refunded sorry
Submitted by andreychek on Thu, 10/09/2014 - 10:00 Comment #3
I don't see the Virtualmin 50 renewal in your account yet -- if you didn't actually order that yet, we can handle that a different way, if you like.
Since a Virtualmin 50 renewal amounts to about $5.40 a month, I can simply apply the Virtualmin 10 that you purchased to your existing license, extending it by 8 months (actually, we can round it up to 9 months).
Of course, if you prefer to be refunded, and to buy the Virtualmin 50 renewal, that's fine too :-)
Submitted by aseagraves on Thu, 10/09/2014 - 10:09 Comment #4
You should see the update to 50 now. i forgot to hit the submit button. but now i still get this error when trying to yum update.
http://software.virtualmin.com/rhel/5/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 401: Authorization Required Trying other mirror. http://software.virtualmin.com/universal/repodata/repomd.xml: [Errno 14] HTTP Error 401: Authorization Required
Submitted by andreychek on Thu, 10/09/2014 - 10:09 Comment #5
It looks like it just took a moment for your order to show up. I've applied your Virtualmin 50, and we'll refund you your Virtualmin 10.
Thanks for renewing!
Submitted by andreychek on Thu, 10/09/2014 - 10:12 Comment #6
Since your license was expired, it can take up to an hour before you're able to access the Virtualmin repository using that information.
It should all be working great for you at that point though.
Submitted by andreychek on Thu, 10/09/2014 - 10:13 Comment #7
Jamie, can you refund aseagraves $45 for Order #9429? Thanks!
Submitted by aseagraves on Thu, 10/09/2014 - 10:14 Comment #8
Ok i will wait and if i have any problems i will get back with you. Thanks for all your help
Submitted by JamieCameron on Thu, 10/09/2014 - 10:55 Comment #9
Ok, the refund has been issued.
Submitted by Issues on Thu, 10/23/2014 - 10:56 Comment #10
Automatically closed -- issue fixed for 2 weeks with no activity.