Plugin fails with possible misconfiguration

Submitted by chiefguerra on Sat, 03/09/2013 - 15:56

Hello,

I'm using wordpress and an important plugin fails to load. It loads just properly on a local MAMP server.

I'm suspecting it could be a configuration setting and looking for any suggestions as per recommended php and/or apache settings.

Here's my php info: www.themotorpool.org/test1.php

And attached is my apache settings.

Please help me out. No errors in the error log

V/R, Ben

Status: 
Active

Comments

Submitted by andreychek on Sat, 03/09/2013 - 17:40

Howdy -- unfortunately, WordPress isn't our area of expertise, it's difficult for us to say what might be going wrong there.

Do you get any sort of error in the WordPress interface though? Or is it just silently not loading?

If you're seeing some sort of error in the WordPress interface, we may be able to use that to point you in the right direction.

Also, when you're reviewing the logs for errors, be sure to check the Apache error log for that domain, it's available in $HOME/logs/error_log.

One other thing is that you may want to check the documentation for that particular plugin, and see if they list any dependencies that you may need to install in order for it to work.

A missing dependency could cause the problem you're seeing.

If you're not seeing any errors, and you have all the dependencies installed for that plugin -- what we'd suggest is talking to the plugin author, as you'd likely need their help, or the help of the WordPress community, to get that working.

Submitted by chiefguerra on Sat, 03/09/2013 - 18:08

Yeah it's just hanging and not loading, no errors.

I appreciate the help. I already contacted the author and still waiting.

Thanks, Ben

Submitted by chiefguerra on Sat, 03/09/2013 - 19:30

I manage to find these errors..

[Wed Mar 06 17:43:52 2013] [error] [client 216.69.254.179] Directory index forbidden by Options directive: /home/test/public_html/wp-content/themes/cleanstarta/images/ [Sat Mar 09 11:55:49 2013] [error] [client 216.69.254.179] Directory index forbidden by Options directive: /home/test/public_html/wp-content/themes/cleanstarta/images/ [Sat Mar 09 12:04:32 2013] [warn] [client 216.69.254.179] (70007)The timeout specified has expired: mod_fcgid: can't get data from http client [Sat Mar 09 12:06:14 2013] [warn] [client 216.69.254.179] (70007)The timeout specified has expired: mod_fcgid: can't get data from http client [Sat Mar 09 12:06:27 2013] [warn] [client 216.69.254.179] (70007)The timeout specified has expired: mod_fcgid: can't get data from http client [Sat Mar 09 13:58:30 2013] [error] [client 216.69.254.179] Directory index forbidden by Options directive: /home/test/public_html/wp-content/themes/cleanstarta/images/ [Sat Mar 09 14:32:21 2013] [error] [client 216.69.254.179] Directory index forbidden by Options directive: /home/test/public_html/wp-content/themes/cleanstarta/images/ [Sat Mar 09 14:53:01 2013] [warn] [client 216.69.254.179] (70007)The timeout specified has expired: mod_fcgid: can't get data from http client [Sat Mar 09 17:54:51 2013] [warn] [client 216.69.254.179] mod_fcgid: stderr: PHP Parse error: syntax error, unexpected T_VAR in /home/test/public_html/wp-content/themes/twentyeleven/functions.php on line 615 [Sat Mar 09 17:54:56 2013] [warn] [client 216.69.254.179] mod_fcgid: stderr: PHP Parse error: syntax error, unexpected T_VAR in /home/test/public_html/wp-content/themes/twentyeleven/functions.php on line 615 [Sat Mar 09 17:55:03 2013] [warn] [client 216.69.254.179] mod_fcgid: stderr: PHP Parse error: syntax error, unexpected T_VAR in /home/test/public_html/wp-content/themes/twentyeleven/functions.php on line 615 [Sat Mar 09 17:55:05 2013] [warn] [client 216.69.254.179] mod_fcgid: stderr: PHP Parse error: syntax error, unexpected T_VAR in /home/test/public_html/wp-content/themes/twentyeleven/functions.php on line 615 [Sat Mar 09 17:55:06 2013] [warn] [client 216.69.254.179] mod_fcgid: stderr: PHP Parse error: syntax error, unexpected T_VAR in /home/test/public_html/wp-content/themes/twentyeleven/functions.php on line 615 [Sat Mar 09 17:55:07 2013] [warn] [client 216.69.254.179] mod_fcgid: stderr: PHP Parse error: syntax error, unexpected T_VAR in /home/test/public_html/wp-content/themes/twentyeleven/functions.php on line 615 [Sat Mar 09 17:55:16 2013] [warn] [client 216.69.254.179] mod_fcgid: stderr: PHP Parse error: syntax error, unexpected T_VAR in /home/test/public_html/wp-content/themes/twentyeleven/functions.php on line 615

Submitted by andreychek on Sat, 03/09/2013 - 20:35

Hmm, two errors there stand out to me.

The first is this one:

The timeout specified has expired: mod_fcgid: can't get data from http client

It's unusual that it should take that long, but you can always try increasing the PHP timeout.

To do that, go into Server Configuration -> Website Options, and there you can set "Maximum PHP script run time" to a higher value.

The other one is a bigger problem though:

PHP Parse error: syntax error, unexpected T_VAR

That's a PHP syntax error.

Do you know if this particular plugin is known to work with your PHP version?

That kind of error can occur if the PHP version on your system isn't compatible with the plugin. It could also just be a bug in the plugin.

Submitted by chiefguerra on Sat, 03/09/2013 - 21:08

I changed from 30 to 60 and restarted Apache and no change.

I have another site that has been running on the same IP and is also having the same problem with that plugin. I though it was a conf issue, but now I'm certain it's the plugin in wordpress.

Yeah I think it's a plugin issue. The old plugin worked fine but the new plugin version just hangs. I think he knows it and hasn't responded yet and I think that plugin is rather new and needs to be compatible with the current php version.

I really appreciate the help with this!

Ben