Incorrect Purchase and Renewal

Submitted by sbwcws on Sun, 01/27/2013 - 11:06

Hello - I wanted to renew my license which I did now, also before I click on upgrade and paid $60 that I want refunded as I only need to renew my license.

Please help me as I dont see any other way of contacting .

Order # 7090 , I want refunded.

I am also trying to install Virtualmin but I am getting error as I see my license in RED its not renewed YET.

Thanks.

Status: 
Active

Comments

Submitted by andreychek on Sun, 01/27/2013 - 11:17

No problem -- Jamie will refund you the $60 for order #7090.

Regarding your licence -- it looks like you have a Virtualmin 50 license, but the renewal you purchased is for a Virtualmin 10.

Would you like us to downgrade your license to a Virtualmin 10?

Submitted by sbwcws on Sun, 01/27/2013 - 11:29

Yes please do that and apply necessary refund so I can download Virtualmin with my license and start using it today , I will appreciate it if you can please do this now so I can start working on my server.

Submitted by sbwcws on Sun, 01/27/2013 - 11:38

Hello - I am sorry , keep my license of 50 Domains and apply necessary amount for 50 Domain Upgrade Renewal.

Submitted by andreychek on Sun, 01/27/2013 - 11:45

Jamie, rather than $60, are you able to refund him $40?

That will allow us to convert his Virtualmin 10 renewal to a Virtualmin 50.

Submitted by andreychek on Sun, 01/27/2013 - 12:28

Hmm, let's back up...

I was reviewing your account, and it looks like back in 2011 that you bought a Virtualmin 10.

More recently, you bought a Virtualmin 50 upgrade for $60... so you now have a Virtualmin 50.

And the day after that, you purchased a Virtualmin 10 renewal for $45... but at that point, since you had a Virtualmin 50, it wasn't able to automatically apply the renewal.

Can you clarify which license you'd like to keep -- the Virtualmin 10, or the Virtualmin 50?

If you wish to keep the 50 -- I will gladly apply a year renewal that you bought for $45 to your license, but you'd still need to buy the Virtualmin 50 upgrade that you purchased for $60 (upgrades and renewals are separate... that is, an upgrade doesn't include a renewal). So in that case we wouldn't refund that.

Or, if you really only want a Virtualmin 10 -- we will happily refund the $60 that you spent for the upgrade... and I can apply the Virtualmin 10 renewal.

Does that all make sense?

Submitted by sbwcws on Sun, 01/27/2013 - 12:31

Please do this

Keep Virtualmin 10 refund the $60 and apply the Virtualmin 10 renewal.

Submitted by andreychek on Sun, 01/27/2013 - 12:34

Okay, sounds good!

I've applied your renewal.

We will also issue you a refund for $60. Jamie does the refunds, and that will likely occur within the next few hours. You'll have that soon.

Submitted by JamieCameron on Sun, 01/27/2013 - 12:40

Sure, I will put through a refund shortly..

Submitted by sbwcws on Sun, 01/27/2013 - 12:44

Thanks - I am keep getting this error

error: open of

Authorization failed: No such file or directory error: open of Required

failed: No such file or directory error: open of

This failed: No such file or directory error: open of server failed: No such file or directory error: open of could failed: No such file or directory error: open of not failed: No such file or directory error: open of verify failed: No such file or directory error: open of that failed: No such file or directory error: open of you failed: No such file or directory error: open of are failed: No such file or directory error: open of authorized failed: No such file or directory error: open of to failed: No such file or directory error: open of access failed: No such file or directory error: open of the failed: No such file or directory error: open of document failed: No such file or directory error: open of requested. failed: No such file or directory error: open of Either failed: No such file or directory error: open of you failed: No such file or directory error: open of supplied failed: No such file or directory error: open of the failed: No such file or directory error: open of wrong failed: No such file or directory error: open of credentials failed: No such file or directory error: open of (e.g., failed: No such file or directory error: open of bad failed: No such file or directory error: open of password), failed: No such file or directory error: open of or failed: No such file or directory error: open of your failed: No such file or directory error: open of browser failed: No such file or directory error: open of doesnt understand how to supply the credentials required.

Apache/2.2.15 (CentOS) Server at software.virtualmin.com Port 80

failed: No such file or directory

FATAL - Fatal Error Occurred: Installation of virtualmin-release failed: 38 FATAL - Cannot continue installation. FATAL - Attempting to remove virtualmin repository configuration, so the installation can be FATAL - re-attempted after any problems have been resolved. error: package virtualmin-release is not installed FATAL - Removing temporary directory and files. FATAL - If you are unsure of what went wrong, you may wish to review the log FATAL - in /root/virtualmin-install.log [root@ns1 ~]#

Submitted by JamieCameron on Sun, 01/27/2013 - 13:04

Ok, I have put through a refund for $60

Submitted by sbwcws on Sun, 01/27/2013 - 13:21

Thanks - I will update this ticket once I receive any email notification of pending refund.

Submitted by andreychek on Sun, 01/27/2013 - 13:31

It can take a few minutes before a license becomes active.... is the installer working for you now?