Renewal won't apply

Submitted by ozziefish on Tue, 07/26/2011 - 17:57

I purchased 2 50 licence renewals on 19 July, 2011 (order 4878) and neither of my machines will see the renewal properly - they still say that the licence is expired.

Please update your databases.

Thanks,

Ozziefish

Status: 
Closed (fixed)

Comments

Submitted by JamieCameron on Tue, 07/26/2011 - 19:34

I have applied these renewals for you now .. sorry for the delay.

Submitted by Issues on Tue, 08/09/2011 - 22:21

Automatically closed -- issue fixed for 2 weeks with no activity.

Submitted by Perk on Wed, 08/10/2011 - 07:53 Pro Licensee

I am having the same issue. My server's license was set to expire on Aug. 2nd and I renewed and upgraded that evening but neither has been applied yet.

Please help.

Submitted by andreychek on Wed, 08/10/2011 - 10:01

Hi Perk -- we'd be happy to help.

Sometimes the cart can't figure out how to apply the license automatically, so it requires a manual touch.

Can you open up a new support request, and in that request, include the license key of the license you'd like that applied to?

It looks like there are two licenses in your account.

Thanks!