WHMCS error when provisioning a reseller & Error 500 when submitting a ticket through Virtualmin

Hi there, hope everyone is well. We have purchased a Virtualmin Pro license now and we configured WHMCS for setting up reseller accounts on Virtualmin. When we tried to provision the service, we got the following error: Error: Require virtualmin-styles-openwebdesign/virtual_feature.pl failed : Undefined subroutine &virtualmin_styles_openwebdesign::init_config called at /usr/libexec/webmin/virtualmin-styles-openwebdesign/virtual_feature.pl line 4.

Not sure what could be causing that. In addition, we tried to submit a ticket through the Virtualmin panel and we lost all our work on the ticket because it failed to send with an error 500, is it under maintenance? Looking forward to hearing back from you guys. Thanks.

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Comments

Ilia's picture
Submitted by Ilia on Sun, 07/05/2020 - 17:58

Hi,

The new Virtualmin and Webmin around the corner. It will have this issue eradicated.

Meanwhile, perhaps, you could delete a package(s), like virtualmin-styles* by package name(s)?

For example:

dnf remove wbm-virtualmin-styles*
thedaemexco's picture
Submitted by thedaemexco on Mon, 07/06/2020 - 12:54 Pro Licensee

Hi Ilia,

We are in no particular rush, we just need to make sure it will work ofcourse with the new version of Virtualmin. Do you have any idea when the new Virtualmin will be released? Thank you.

Ilia's picture
Submitted by Ilia on Mon, 07/06/2020 - 14:09

Do you have any idea when the new Virtualmin will be released?

It's around the corner, really.

We are in no particular rush, we just need to make sure it will work ofcourse with the new version of Virtualmin.

I think you just should remove those style packages anyway.

thedaemexco's picture
Submitted by thedaemexco on Mon, 07/06/2020 - 16:15 Pro Licensee

Removing the Style Packages fixed the issue. Either ways, we look forward to the new release! Thanks for your help.

thedaemexco's picture
Submitted by thedaemexco on Mon, 07/06/2020 - 16:28 Pro Licensee

The only other question we have is... what if the reseller is also using WHMCS or some third-party software. How would they go about connecting their WHMCS to their reseller account on our Virtualmin instance? We are assuming there is an implementation to allow resellers to use the API? Looking forward to hearing back from you. Thanks