Alias email or forwarding email don't work if the email have a "Subject"

Submitted by cubanxp on Thu, 08/23/2018 - 10:35 Pro Licensee

Hello, please i need some help here. Alias email or forwarding email don't work if the email have a "Subject". stop working without any notice.

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Submitted by cubanxp on Thu, 08/23/2018 - 10:39 Pro Licensee

Title: Hello, alias email or forwarding email don't work if the email have a "Subject" ยป Alias email or forwarding email don't work if the email have a "Subject"

Submitted by andreychek on Thu, 08/23/2018 - 11:27

Howdy -- hmm, just about every email should have a subject... but the aliases and forwarding functions don't use the Subject field.

So in theory, the subject shouldn't matter.

Can you show us the logs though for one of the cases where it didn't work?

That is, send an email with no subject to an alias, and then look at /var/log/mail.log ... what messages appear in that log immediately after sending the email?

Submitted by cubanxp on Thu, 08/23/2018 - 11:46 Pro Licensee

Aug 23 12:42:42 mail postfix/pickup[17299]: 3F1A51080C92: uid=0 from=<root>
Aug 23 12:42:42 mail postfix/cleanup[18621]: 3F1A51080C92: message-id=<20180823164242.3F1A51080C92@mail.elgenero.com>
Aug 23 12:42:42 mail postfix/qmgr[17300]: 3F1A51080C92: from=<root@mail.elgenero.com>, size=44359, nrcpt=1 (queue active)
Aug 23 12:42:42 mail postfix/local[18622]: 3F1A51080C92: to=<root@mail.elgenero.com>, orig_to=<root>, relay=local, delay=0.32, delays=0.09/0/0/0.24, dsn=2.0.0, status=sent (delivered to command: /usr/bin/procmail-wrapper -o -a $DOMAIN -d $LOGNAME)
Aug 23 12:42:42 mail postfix/qmgr[17300]: 3F1A51080C92: removed
Aug 23 12:42:42 mail postfix/smtpd[18611]: 96FEB1080C91: client=o4.31pqt.s2shared.sendgrid.net[167.89.55.65]
Aug 23 12:42:42 mail postfix/cleanup[18621]: 96FEB1080C91: message-id=<CAMrrzmRTgXJ_HoTBQY-uPDKuiCR2b8ETc7LbKhVRg6q=CtXPaA@mail.gmail.com>
Aug 23 12:42:42 mail postfix/qmgr[17300]: 96FEB1080C91: from=<bounces+2256171-b05d-promo=elgenero.com@sendgrid.net>, size=4118, nrcpt=1 (queue active)
Aug 23 12:42:42 mail postfix/local[18622]: 96FEB1080C91: to=<promo-elgenero.com@mail.elgenero.com>, orig_to=<promo@elgenero.com>, relay=local, delay=0.52, delays=0.49/0/0/0.03, dsn=5.4.6, status=bounced (mail forwarding loop for promo-elgenero.com@mail.elgenero.com)
Aug 23 12:42:42 mail postfix/cleanup[18621]: CFCE01080F31: message-id=<20180823164242.CFCE01080F31@mail.elgenero.com>
Aug 23 12:42:42 mail postfix/bounce[19373]: 96FEB1080C91: sender non-delivery notification: CFCE01080F31
Aug 23 12:42:42 mail postfix/qmgr[17300]: CFCE01080F31: from=<>, size=6239, nrcpt=1 (queue active)
Aug 23 12:42:42 mail postfix/qmgr[17300]: 96FEB1080C91: removed
Aug 23 12:42:42 mail postfix/smtp[19351]: CFCE01080F31: to=<bounces+2256171-b05d-promo=elgenero.com@sendgrid.net>, relay=smtp.sendgrid.net[169.45.113.201]:587, delay=0.08, delays=0.05/0/0.03/0, dsn=2.0.0, status=sent (250 Ok: queued as UoS15xONRQ-Ekg8DgafYhg)
Aug 23 12:42:42 mail postfix/qmgr[17300]: CFCE01080F31: removed
Aug 23 12:42:42 mail postfix/smtpd[18611]: disconnect from o4.31pqt.s2shared.sendgrid.net[167.89.55.65]

Submitted by cubanxp on Thu, 08/23/2018 - 11:48 Pro Licensee

Now i sent an email without subject and it forward perfect

Aug 23 12:44:32 mail postfix/qmgr[17300]: A0D811080C91: from=<promomusicinc@gmail.com>, size=2514, nrcpt=1 (queue active)
Aug 23 12:44:33 mail postfix/smtpd[18611]: disconnect from mail-lf1-f52.google.com[209.85.167.52]
Aug 23 12:44:34 mail spamd[9813]: spamd: connection from localhost [::1]:54393 to port 783, fd 6
Aug 23 12:44:34 mail spamd[9813]: spamd: setuid to promo@elgenero.com succeeded
Aug 23 12:44:34 mail spamd[9813]: spamd: processing message <CAMrrzmSHcK_jDRt4ksv2d8K6=7jOW_jRXbSRzk-OExVk7ZVY-g@mail.gmail.com> for promo@elgenero.com:1002
Aug 23 12:44:34 mail spamd[9813]: spamd: clean message (0.0/5.0) for promo@elgenero.com:1002 in 0.1 seconds, 2645 bytes.
Aug 23 12:44:34 mail spamd[9813]: spamd: result: . 0 - FREEMAIL_FROM,HTML_MESSAGE,T_DKIM_INVALID scantime=0.1,size=2645,user=promo@elgenero.com,uid=1002,required_score=5.0,rhost=localhost,raddr=::1,rport=54393,mid=<CAMrrzmSHcK_jDRt4ksv2d8K6=7jOW_jRXbSRzk-OExVk7ZVY-g@mail.gmail.com>,autolearn=ham autolearn_force=no
Aug 23 12:44:34 mail spamd[9776]: prefork: child states: II
Aug 23 12:44:34 mail postfix/local[18622]: A0D811080C91: to=<promo-elgenero.com@mail.elgenero.com>, orig_to=<promo@elgenero.com>, relay=local, delay=1.8, delays=0.42/0/0/1.4, dsn=2.0.0, status=sent (delivered to command: /usr/bin/procmail-wrapper -o -a $DOMAIN -d $LOGNAME)
Aug 23 12:44:34 mail postfix/cleanup[18621]: EBCD11080C92: message-id=<CAMrrzmSHcK_jDRt4ksv2d8K6=7jOW_jRXbSRzk-OExVk7ZVY-g@mail.gmail.com>
Aug 23 12:44:34 mail postfix/local[18622]: A0D811080C91: to=<promo-elgenero.com@mail.elgenero.com>, orig_to=<promo@elgenero.com>, relay=local, delay=1.8, delays=0.42/0/0/1.4, dsn=2.0.0, status=sent (forwarded as EBCD11080C92)
Aug 23 12:44:34 mail postfix/qmgr[17300]: EBCD11080C92: from=<promomusicinc@gmail.com>, size=2665, nrcpt=1 (queue active)
Aug 23 12:44:34 mail postfix/qmgr[17300]: A0D811080C91: removed
Aug 23 12:44:34 mail postfix/smtp[19496]: EBCD11080C92: to=<carlosv0213@gmail.com>, orig_to=<promo@elgenero.com>, relay=smtp.sendgrid.net[169.45.113.201]:587, delay=1.5, delays=1.4/0.01/0.04/0, dsn=2.0.0, status=sent (250 Ok: queued as a6r_Qe3vSOyOPzxHPWzwbA)
Aug 23 12:44:34 mail postfix/qmgr[17300]: EBCD11080C92: removed
Aug 23 12:44:34 mail postfix/smtpd[18611]: connect from unknown[186.251.225.186]
Aug 23 12:44:37 mail postfix/smtpd[18611]: warning: unknown[186.251.225.186]: SASL LOGIN authentication failed: authentication failure
Aug 23 12:44:37 mail postfix/smtpd[18611]: disconnect from unknown[186.251.225.186]

Submitted by andreychek on Thu, 08/23/2018 - 12:40

Okay, in that second case there, it looks like you're attempting to send an email to "promo@elgenero.com", which in turn delivers to the address "promo-elgenero.com@mail.elgenero.com".

Can you describe what the address "promo@elgenero.com" is, and how it was setup?

That is, is it an alias setup in Virtualmin? Is it some sort of forwarding setup in Usermin? Or perhaps some other option?

And can you show us a screenshot of the settings screen where it's configured?

Submitted by cubanxp on Thu, 08/23/2018 - 14:32 Pro Licensee

Is a mysterious error because if i forward the email manually the email forward perfect.

Submitted by cubanxp on Thu, 08/23/2018 - 15:48 Pro Licensee

IS confirmed if the email don't have a subject the system make the forward.

Submitted by andreychek on Thu, 08/23/2018 - 17:21

I'm currently not quite sure, I've never heard of anything like that happening, and I'm honestly not even sure how that might happen... but I'm going to see if Jamie has any thoughts on that, he may have an idea that I'm not considering.

Submitted by cubanxp on Fri, 08/24/2018 - 17:34 Pro Licensee

i think this happens after an update but i'm not sure

Submitted by JamieCameron on Sat, 08/25/2018 - 22:00

Does anything get logged to /var/log/procmail.log when forwarding email like this?

Submitted by cubanxp on Sat, 09/01/2018 - 11:09 Pro Licensee

hi, I try to change a few things, an them change it back to the way it was and got this error "ERROR: ERROR: Connection dropped by IMAP server."