Hi,
A few month ago I tried the paid version and, since the charity association doesn't have the budget to continue a paid version I told you we'd downgrade to the GPL version. However, the instructions (https://www.virtualmin.com/documentation/installation/uninstalling#toc-d...) on your website were and still are not clear. We know really need to get it back to work on GPL.
We use Ubuntu 16.04. When on Terminal from Mac, I log in to get to : root@server:~# As instructed, I type : /etc/apt/sources.list It answers me : -bash: /etc/apt/sources.list: Permission denied But I'm logged in already. And typing your next instructions : deb http://software.virtualmin.com/gpl/ubuntu/ virtualmin-precise main deb http://software.virtualmin.com/gpl/ubuntu/ virtualmin-universal main don't get me anywhere. I get : -bash: deb: command not found
Please help. Thanks
Comments
Submitted by andreychek on Tue, 07/31/2018 - 10:02 Comment #1
Howdy -- the instructions weren't referring to typing the command "/etc/apt/sources.list", they were indicating that you'd need to edit that file.
From there, you'd need to edit the entries mentioned there.
Submitted by jofa on Tue, 07/31/2018 - 10:04 Comment #2
Ok, thanks, but how do I do that exactly ?
Submitted by jofa on Tue, 07/31/2018 - 10:06 Comment #3
I used the install described here : https://www.digitalocean.com/community/tutorials/how-to-install-virtualm... Do you have a step by step instructions somewhere ? I looked for one but couldn't find it. Thanks.
Submitted by andreychek on Tue, 07/31/2018 - 10:20 Comment #4
Sorry those are the instructions we have :-)
You would generally need to log into your server over SSH or on the terminal as root, and using a Linux text editor, edit that particular file.
Submitted by jofa on Tue, 07/31/2018 - 10:23 Comment #5
I understand and am logged in on Terminal as root. The next steps are blurry.
Submitted by jofa on Tue, 07/31/2018 - 10:48 Comment #6
Any help ?
Submitted by jofa on Tue, 07/31/2018 - 12:28 Comment #7
I didn't ask for a refund because I thought it pays for your work on the GPL version. But since you can't even help me on how to revert it, please refund my trial. Thanks.
Submitted by andreychek on Tue, 07/31/2018 - 13:49 Comment #8
We're happy to help, though note two things.
One, as our website says, sometimes it can take up to 24 hours to receive a response... we're usually much faster than that, and you've already received two responses today. However, we just don't have the staff to be able to respond within minutes of every comment. There's only 4 of us on staff, and only one of them handles support requests regularly.
Two, we offer a 30 day money back guarantee -- however, you didn't request a refund within 30 days of purchasing your license (that said, you still weren't charged for the second month of your license, only the first).
We're going to help you, even though you don't have an active license, but please be patient :-)
Regarding your question Comment #5 above -- you would need to use a Linux text editor on the command line... are there any text editors you are comfortable using?
If that's not something you're comfortable with, you could always try using the Webmin file manager.
To do that, log into Webmin/Virtualmin as root, and go into Webmin -> Others -> File Manager.
There, browse to the /etc/apt directory, find the "sources.list" file, and right click it and choose "Edit".
You should then be able to perform the steps mentioned in the documentation we linked to above.
Submitted by jofa on Wed, 08/01/2018 - 11:17 Comment #9
Hi, the problem was not that the answer wasn't coming right away. I understand the 24 hour period. However, when the guy tells you "Sorry those are the instructions we have :-)", then it doesn't matter if it's an immediate answer. It just shows he doesn't want to answer and that was the problem.
Why not take 30 minutes to write the exact instructions on your instruction page like the explanations you sent me after on message#8 and complete these with the following steps with exact command lines needed. You know them, why not share them ?
Submitted by andreychek on Wed, 08/01/2018 - 11:42 Comment #10
We haven't had too many questions on the downgrade instructions, though I'll certainly be reviewing them after we get things sorted out for you to determine what needs to be modified. It can be tricky to provide exact instructions that work for everyone, since the sources.list looks different on all versions of Ubuntu and Debian. We'll certainly help you out though!
Were you able to open up the sources.list file using the information in Comment #8 above?
If so, would you like a hand on what else needs modified?
If you'd like a hand, can you paste in the lines you see in the file that refer to "software.virtualmin.com" in them?
Submitted by jofa on Wed, 08/01/2018 - 11:59 Comment #11
I see and now understand why you haven't added all exact instructions.
Thank you, I ended up by getting it right thanks to your latest instructions. The lines of code after were a bit tricky for me as I'm inexperienced. Here what worked for me on Ubuntu 16.04 and on a Mac, using Terminal command lines.
Then it worked.
I probably did some unnecessary steps but it did work in the end. Thanks.
Submitted by andreychek on Wed, 08/01/2018 - 12:20 Comment #12
BTW, we decided to go ahead and refund your initial $6 purchase.
Thanks for sharing that you were able to get it working, and how you went about that. I'll go ahead and mark this as closed.
Submitted by jofa on Wed, 08/01/2018 - 14:05 Comment #13
My apologies for my lack of knowledge. I now understand that it depends on too many variables to make an easy instruction. Please keep the money. It's my contribution to your good work and letting it be open source. Cheers.
Submitted by andreychek on Wed, 08/01/2018 - 14:50 Comment #14
No need to apologize, if everyone knew everything there wouldn't be a need for us :-)
Your refund was submitted already, that will be at your bank within a few days.
Thanks for giving Virtualmin a try!