using tablet browser

Submitted by akovach on Wed, 04/19/2017 - 17:34 Pro Licensee

Please see attached screen shot

Cannot access any data, loading does not seem to finish

Please advise

Files: 
Image icon screenshot_2017-04-19-17-32-33.png
Status: 
Closed (won't fix)

Comments

Ilia's picture
Submitted by Ilia on Wed, 04/19/2017 - 17:38

Hi,

What OS and browser are you using? What theme version?

Did you try going to browser's options and set Display desktop version of the site?

Submitted by akovach on Thu, 04/20/2017 - 20:54 Pro Licensee

Samsung Galxy tab pro 12 Android 5.1.1 behavior is same in chrome and firefox and does not matter if desktop view still acts the same

Ilia's picture
Submitted by Ilia on Fri, 04/21/2017 - 00:21

What are the browser's versions?

Submitted by akovach on Fri, 04/21/2017 - 11:22 Pro Licensee

Correction Firefox is working

It is the stock browser Samsung Browser 3.3 on Android

Ilia's picture
Submitted by Ilia on Fri, 04/21/2017 - 14:44

Could you please go to Google Play and download Google Chrome or Mozilla Firefox and try again?

Ilia's picture
Submitted by Ilia on Mon, 04/24/2017 - 06:07

Samsung Browser 3.3 is very dated. There is no way we can provide support for it, sorry.

The easiest and best way - never use stock browsers. Stick with Chrome or Firefox.

Submitted by akovach on Sat, 04/29/2017 - 07:50 Pro Licensee

Status: Closed (won't fix) » Active

Sorry was not done with report Stock browser understood

Chrome still has an issue with the left drop down display for all the domains it does not stay open long enough to select a name. The dropdown starts and closes very quickly.

Submitted by akovach on Sat, 04/29/2017 - 08:11 Pro Licensee

Chrome 57 on Android

Submitted by akovach on Sat, 04/29/2017 - 08:12 Pro Licensee

Same behavior in desktop mode

Submitted by akovach on Sat, 04/29/2017 - 08:16 Pro Licensee

Additional info I am in the process of adding a new production server new server does not do this but only has a few domains, the other server has about 195 Does this help

Ilia's picture
Submitted by Ilia on Mon, 05/01/2017 - 13:00

It's hard to tell why it's not working. It's probably too much data to handle for your tablet?

Submitted by akovach on Mon, 05/01/2017 - 20:56 Pro Licensee

If I click into the search in the middle left it allows the top search to function as expected, this work around will do, just trying to help with the oddities of mobile devices.

Ilia's picture
Submitted by Ilia on Sat, 05/06/2017 - 08:16

I think you simply don't have enough of processor power in your tablet.

Theme overall requires quite a bit of improvement for mobile devices.

It's on the list. This is not particular issue and I will close it for now.

Ilia's picture
Submitted by Ilia on Sat, 05/06/2017 - 08:16

Status: Active » Closed (won't fix)