so far nearly every time I have an issue and provide the remote credentials that virt generates apparently they are not used as I am told steps to take to fix things. The problems is..isn't that what the remote creds are for? isn't that what technical support is for?
This is the level of support I am accustomed to when dealing with commercial vendors. Are my standards simply set too high for Virtualmin? Is this level of service not possible for vitualmin?
Submitted by andreychek on Sun, 11/27/2016 - 10:59Comment #5
Howdy -- thanks for contacting us!
We are happy to log in when needed, but we only do so when necessary.
One of the reasons for that is typically folks have live servers, running production websites and email accounts. The less we are logging in to do work on them, the less chance there is of some sort of unusual problem occurring due to us not being familiar with the setup.
So the first thing we try is to troubleshoot here in the support tracker.
If we can't determine the cause of the problem here in the support tracker, in many cases we'll opt to log in to take a closer look.
Comments
Submitted by hescominsoon on Sun, 11/27/2016 - 09:33 Pro Licensee Comment #1
edited
Submitted by hescominsoon on Sun, 11/27/2016 - 09:33 Pro Licensee Comment #2
Submitted by hescominsoon on Sun, 11/27/2016 - 09:38 Pro Licensee Comment #3
Submitted by hescominsoon on Sun, 11/27/2016 - 09:42 Pro Licensee Comment #4
so far nearly every time I have an issue and provide the remote credentials that virt generates apparently they are not used as I am told steps to take to fix things. The problems is..isn't that what the remote creds are for? isn't that what technical support is for?
This is the level of support I am accustomed to when dealing with commercial vendors. Are my standards simply set too high for Virtualmin? Is this level of service not possible for vitualmin?
Submitted by andreychek on Sun, 11/27/2016 - 10:59 Comment #5
Howdy -- thanks for contacting us!
We are happy to log in when needed, but we only do so when necessary.
One of the reasons for that is typically folks have live servers, running production websites and email accounts. The less we are logging in to do work on them, the less chance there is of some sort of unusual problem occurring due to us not being familiar with the setup.
So the first thing we try is to troubleshoot here in the support tracker.
If we can't determine the cause of the problem here in the support tracker, in many cases we'll opt to log in to take a closer look.
Submitted by jimdunn on Sun, 11/27/2016 - 11:19 Pro Licensee Comment #6
I really appreciate the "hands off support" so that I can drive, and learn while doing so.
Submitted by hescominsoon on Wed, 02/08/2017 - 19:38 Pro Licensee Comment #7