Installer Scripts

Submitted by craigh on Wed, 08/10/2016 - 23:18 Pro Licensee

Hi there,

I notice that the latest version of osTicket available inside Virtualmin is 1.9.2, but the latest version available from the source is 1.9.14.

What is the process for ensuring installer scripts are up-to-date?

Craig

Status: 
Closed (fixed)

Comments

Submitted by andreychek on Wed, 08/10/2016 - 23:36

Howdy -- thanks for letting us know!

We have automated tools that let us know when new versions come out, but sometimes they change things on their end such that our tools don't notice the new versions.

If that ever happens, just open up a request like you did here and we'll get that taken care of.

Submitted by craigh on Wed, 08/10/2016 - 23:43 Pro Licensee

Hi Eric,

OK, thanks. How long until we see the latest version inside Virtualmin?

Craig

Submitted by JamieCameron on Thu, 08/11/2016 - 22:19

It actually looks like the latest osTicket is 1.10 ... would that be even better?

Submitted by craigh on Fri, 08/12/2016 - 05:01 Pro Licensee

Hi Jamie,

Thanks for your reply. According to http://osticket.com/download , 1.10 is still in beta. Speaking only for myself, I'd prefer to stick with installing released versions through Virtualmin.

Craig

Submitted by JamieCameron on Fri, 08/12/2016 - 23:33

Ok, we'll update the osTicket installer in a day or two.

Submitted by craigh on Sat, 08/13/2016 - 05:28 Pro Licensee

Hi Jamie,

Great, thanks.

Craig

Submitted by JamieCameron on Sat, 08/13/2016 - 17:19

So it turns out that the latest version of osTicket has a ZIP file with unreadable file permissions. We can work around this in future versions of Virtualmin, but not in the current release :-(

Submitted by craigh on Mon, 08/15/2016 - 00:23 Pro Licensee

Hi Jamie,

Thanks for the update. I note that I now have 1.9.14 available inside Virtualmin 5.04. Will upgrading inside Virtualmin cause a problem with the zip file you describe above? Or am I confused about what future release you're referring to?

Craig

Joe's picture
Submitted by Joe on Mon, 08/15/2016 - 03:05 Pro Licensee

Jamie, could we make our own tarball of it and stick it in our cache of scripts? (I think we have a repo that has scripts in it?)

Submitted by JamieCameron on Mon, 08/15/2016 - 20:56

Good idea, I'll do that

Submitted by craigh on Fri, 08/19/2016 - 01:21 Pro Licensee

The upgrade showed up in Virtualmin and I upgraded yesterday (the 17th here) and the upgrade seemed to go well. Thanks very much.

Craig

Submitted by andreychek on Fri, 08/19/2016 - 08:33

Great, glad to hear that's working!

Feel free to let us know if you have any additional questions.

Submitted by craigh on Sun, 09/18/2016 - 06:40 Pro Licensee

Status: Active ยป Closed (fixed)