Now re-checking your Virtualmin license .. .. a problem was detected : Failed to contact licence server : Download timed out

Submitted by muhammedc on Wed, 02/03/2016 - 09:37 Pro Licensee

Hi

Have a warning about license on the main page. When try to recheck keep getting the error below:

Now re-checking your Virtualmin license ..
.. a problem was detected : Failed to contact licence server : Download timed out

Please assist.

Thanks
Muhammed

Status: 
Active

Comments

Submitted by andreychek on Wed, 02/03/2016 - 09:46

Howdy -- it looks like your server is having problems communicating with the Virtualmin license manager for some reason.

It's possible that's a temporary network problem that will be fixed on it's own (such as a routing issue between your server and this one).

However, what is the output of these two commands on your server:

host software.virtualmin.com
cat /etc/hosts

Those would show if there's a configuration issue or DNS problem that's causing that issue.

Submitted by muhammedc on Wed, 02/03/2016 - 10:17 Pro Licensee

muhammedc@bera-serv:~$ host software.virtualmin.com
software.virtualmin.com has address 108.60.199.117
software.virtualmin.com mail is handled by 5 mail.software.virtualmin.com.
muhammedc@bera-serv:~$ cat /etc/hosts
127.0.0.1 localhost
192.168.20.9 bera-serv.cardiacdoc.co.za bera-serv

# The following lines are desirable for IPv6 capable hosts
::1 localhost ip6-localhost ip6-loopback
ff02::1 ip6-allnodes
ff02::2 ip6-allrouters
108.60.199.107 software.virtualmin.com
muhammedc@bera-serv:~$

Submitted by andreychek on Wed, 02/03/2016 - 10:22

Okay, that all looks good.

You may just be seeing a temporary network problem.

Though if it persists, you may need to contact your ISP, it's possible that they're blocking traffic to this server's IP address for some reason (108.60.199.117).

The server here isn't blocking any IP's though.

What is your server's IP address? We can perform a trace from here to your server to see if any obvious problems show up.

Submitted by andreychek on Wed, 02/03/2016 - 10:23

Oh, the initial notification I received didn't show your full /etc/hosts output.

I see the problem now, when looking at your update via the web interface.

It looks like your /etc/hosts file contains an entry for software.virtualmin.com -- that's not the current IP address for that server.

My suggestion would be to comment out that line, that should resolve your issue.

Submitted by muhammedc on Wed, 02/03/2016 - 10:31 Pro Licensee

PERFECT - Sorted Thanks - Working like a charm now