Only One Domain Can Receive Email.

Submitted by andrew.harrison on Thu, 10/01/2015 - 20:43

Hello,

I am having serious issues with email. Please find attached two images. One shows the correct way, the other is incorrect.

HOW do I make sure that all users added to all domains look like the correct image? I cannot send or receive on any domain that says user@domain. I can only send and receive on the domain that is in the correct image. Thanks. Andrew

Status: 
Closed (fixed)

Comments

Submitted by JamieCameron on Thu, 10/01/2015 - 23:26

What exactly goes wrong when you try to send or receive email - do you get some kind of authentication error?

Submitted by andrew.harrison on Fri, 10/02/2015 - 02:28

Thanks for your reply. Here is what I did:

1. Created a new email address called test for restaurantmarketingkit.com 2. Logged into usermin and sent an email from the new account.

This is the mail system at host elf.therestaurantmarketinginstitute.com.

I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can delete your own text from the attached returned message.

               The mail system

andrew@foodcoststudio.com: host foodcoststudio.com[x.x.x.x] said: 550-Verification failed for test@restaurantmarketingkit.com 550-No Such User Here 550 Sender verify failed (in reply to RCPT TO command)

Failed delivery status Final recipient andrew@foodcoststudio.com Reason for failure 550-Verification failed for Remote mail server foodcoststudio.com Reporting mail server elf.therestaurantmarketinginstitute.com

Submitted by cumpsty on Fri, 10/02/2015 - 03:07

550-No Such User Here is the pertinent info. Most likely you got the e-mail address wrong or it doesn't exist anymore, otherwise it's likely a problem on the receiving server.

Submitted by andreychek on Fri, 10/02/2015 - 11:22

If I recall, you have a Virtual Server named "elf.therestaurantmarketinginstitute.com", is that correct?

Does that domain have any users in it that need to be able to receive email?

If not -- try disabling the "Mail for Domain" feature within that particular domain.

We've sometimes seen issues where a Virtual Server named the same thing as the system's hostname can cause an issue like that.

Submitted by andrew.harrison on Fri, 10/02/2015 - 12:29

Thanks for your help. The problem was that I still had restaurantmarketkit.com and several other domains registered on my cpanel at Host Gator. Thanks again. Andrew