Submitted by mike8 on Mon, 07/08/2013 - 14:36
I started getting this error yesterday, not sure why, I still have time on my License.
Now re-checking your Virtualmin license ..
.. a problem was detected : Failed to contact licence server : Failed to lookup IP address for software.virtualmin.com
Can you help me?
Status:
Closed (fixed)
Comments
Submitted by andreychek on Mon, 07/08/2013 - 14:42 Comment #1
Howdy -- it sounds like you may be experiencing a DNS issue.
What output do these two commands produce:
cat /etc/resolv.confhost google.com
Submitted by mike8 on Mon, 07/08/2013 - 17:14 Comment #2
> cat /etc/resolv.confnameserver 192.168.1.1
nameserver 127.0.0.1
; generated by /sbin/dhclient-script
> cat /etc/resolv.confnameserver 192.168.1.1
nameserver 127.0.0.1
; generated by /sbin/dhclient-script
> host google.com
google.com has address 74.125.239.136
google.com has address 74.125.239.137
google.com has address 74.125.239.142
google.com has address 74.125.239.128
google.com has address 74.125.239.129
google.com has address 74.125.239.130
google.com has address 74.125.239.131
google.com has address 74.125.239.132
google.com has address 74.125.239.133
google.com has address 74.125.239.134
google.com has address 74.125.239.135
google.com has IPv6 address 2607:f8b0:4005:802::1007
google.com mail is handled by 40 alt3.aspmx.l.google.com.
google.com mail is handled by 50 alt4.aspmx.l.google.com.
google.com mail is handled by 10 aspmx.l.google.com.
google.com mail is handled by 20 alt1.aspmx.l.google.com.
google.com mail is handled by 30 alt2.aspmx.l.google.com.
Looks like I lost one of my Name Servers. Not sure how I put it back in? It is listed in all the DNS records for all the websites. So where do I need to go to fix this?
Michael
Submitted by andreychek on Mon, 07/08/2013 - 17:30 Comment #3
Well, it looks as if DNS is working at the moment -- it's possible that was just a temporary problem.
If you run the command "host software.virtualmin.com", what output does that produce?
Submitted by mike8 on Mon, 07/08/2013 - 17:33 Comment #4
> host software.virtualmin.comsoftware.virtualmin.com has address 108.60.199.107
software.virtualmin.com mail is handled by 5 mail.software.virtualmin.com.
Submitted by andreychek on Mon, 07/08/2013 - 17:39 Comment #5
Yeah that appears to be working properly now... that's the lookup that wasn't working earlier.
My guess is that there was a temporary network problem that is resolved now.
Submitted by mike8 on Mon, 07/08/2013 - 17:41 Comment #6
But I'm still getting the same error?
Now re-checking your Virtualmin license .... a problem was detected : Failed to contact licence server : Failed to lookup IP address for software.virtualmin.com
Submitted by mike8 on Mon, 07/08/2013 - 21:41 Comment #7
OK I got it fixed, not sure what happened, but its all working now. Thanks for your support. You can mark it FIXED
Best Regards Michael
Submitted by andreychek on Mon, 07/08/2013 - 21:49 Comment #8
When DNS is involved, things can be a little odd :-)
I have a suspicion that something was incorrectly cached, and that it just took a few hours for that cache to clear out.
I'm glad to hear it's working now!
Submitted by Issues on Mon, 07/22/2013 - 21:50 Comment #9
Automatically closed -- issue fixed for 2 weeks with no activity.