Virtualmin installation problem

Submitted by guicher on Sun, 06/26/2011 - 13:45

After downloading the install.sh via the wget methode I get an FATAL error. I've attached the logfile as a pdf file.

Please help me to resolve this

Kind regards

guicher

Status: 
Closed (fixed)

Comments

Submitted by andreychek on Sun, 06/26/2011 - 13:56

It's possible that the error you're seeing is due to an incorrect KEY or SERIAL number in the install.sh script.

If you look in the script, lines 61 and 62 should begin with SERIAL= and KEY=, and your serial number and license key should follow those. You can see what those values should be at the following URL:

http://virtualmin.com/serial/

Submitted by guicher on Sun, 06/26/2011 - 14:22

The KEY and SERIAL in the install.sh are correct. But I've renewed my license today because it was expired. But in my account it is still marked as expired. Payment went OK and I've received email about my order everything went OK. But I didn't receive a new SERIAL and KEY (yet).

If that is the issue when can I expect my new SERIAL and KEY?

Greetings guicher

Submitted by andreychek on Sun, 06/26/2011 - 14:27

There are occasions where the shopping cart isn't able to automatically perform the renewal, and it needs to be manually applied. Jamie will be able to take care of that for you.

Thanks for renewing!

Submitted by guicher on Sun, 06/26/2011 - 14:31

Oké, thank you, and thank you for the fast response. I will hear from Jamie when the manual renewal is applied?

Greetings guicher

Submitted by andreychek on Sun, 06/26/2011 - 15:51

Yup! Jamie is on a plane at the moment, but I imagine he'll be checking his email shortly after he lands and grabs some dinner :-) Once he renews your license, he'll post an update here.

Submitted by JamieCameron on Sun, 06/26/2011 - 19:39

The renewal has been applied now .. sorry for the delay.

Submitted by guicher on Mon, 06/27/2011 - 00:33

No problem, but the installation problem still exists. For what I can see is that the installscript wants to install postfix-tls which results in an error. See the part of the logfile below.

Thanks for the help.

+++ Part of logfile +++

Displaying the last 15 lines of /root/virtualmin-install.log to help troubleshoot this problem: webalizer is already the newest version. proftpd is already the newest version. apache2-doc is already the newest version. libsasl2-2 is already the newest version. libsasl2-modules is already the newest version. sasl2-bin is already the newest version. php-pear is already the newest version. php5 is already the newest version. libgd2-xpm is already the newest version. libgd2-xpm set to manually installed. libapache2-mod-php5 is already the newest version. php5-mysql is already the newest version. Package postfix-tls is a virtual package provided by: postfix 2.5.5-1.1+lenny1 You should explicitly select one to install.

FATAL - Fatal Error Occurred: Something went wrong during installation: 0 FATAL - Cannot continue installation. FATAL - Attempting to remove virtualmin repository configuration, so the installation can be FATAL - re-attempted after any problems have been resolved. FATAL - Removing temporary directory and files. FATAL - If you are unsure of what went wrong, you may wish to review the log FATAL - in /root/virtualmin-install.log

Submitted by andreychek on Mon, 06/27/2011 - 08:37

Ah, we've seen that problem occur on Debian 5 / Lenny a couple of times recently.

Before we dig into fixing that, I did want to make sure that you wanted to use Debian 5 for your server.

Debian typically stops support for older distributions a year after a newer version is released. Debian 6 was released in January, so if they keep to their usual schedule, there's only about half a year of support left for Debian 5.

If you do want to continue with Debian 5 -- a quick fix to that issue would be to edit the install.sh script, and jump to line 98, which looks like this:

debdeps="$debdeps postfix-tls"

Comment out that line by putting a '#' symbol at the front of it, save, and re-run the installer.

Submitted by guicher on Wed, 06/29/2011 - 12:41

Oké, I've tried your quick fix and it's running fine now. Again thanks for the quick response and support.

Submitted by guicher on Wed, 06/29/2011 - 12:42

I've closed this one because it has been solved...

Thanks again.