error recieving emails

Submitted by AskewDread on Tue, 02/22/2011 - 00:21 Pro Licensee

hey im getting the following

Feb 22 09:20:12 ns10 postfix/local[9892]: 0E7E3297846C: to=spamcheck.webtastix.co.nz@ns10.webtastix.co.nz, orig_to=spamcheck@webtastix.co.nz, relay=local, delay=6.3, delays=0.56/0.01/0/5.8, dsn=5.2.0, status=bounced (can't create user output file)

disk quotas look fine...

ns10:/etc/init.d# repquota -avug | grep webtastix.co.nz
webtastix.co.nz --  202120 20971520 20971520          15340     0     0
spamcheck.webtastix.co.nz --   10616       0       0             27     0     0
support.webtastix.co.nz --     132       0       0             28     0     0
shane.webtastix.co.nz --    9840       0       0            283     0     0
lynne.webtastix.co.nz --     144       0       0             28     0     0
no-reply.webtastix.co.nz --     652       0       0             48     0     0
controlpanel.webtastix.co.nz --     140       0       0             28     0     0
test.webtastix.co.nz --     188       0       0             40     0     0
homeprint.webtastix.co.nz --     728       0       0             90     0     0
bounce.webtastix.co.nz --       0   51200   51200              0     0     0
confirm.webtastix.co.nz --     316   51200   51200             71     0     0
webtastix.co.nz --  222808 20971520 20971520          15886     0     0

Disk space is fine Filesystem 1K-blocks Used Available Use% Mounted on /dev/simfs 10485760 7594536 2891224 73% /

im lost, i cant find any issues

Status: 
Active

Comments

Submitted by JamieCameron on Tue, 02/22/2011 - 13:24

What gets logged to /var/log/procmail.log when email is sent to this user?

Submitted by AskewDread on Tue, 02/22/2011 - 13:34 Pro Licensee

Time:1298402978 From: To: User:spamcheck.webtastix.co.nz Size:2083 Dest: Mode:Spam
procmail: Quota exceeded while writing "/home/webtastix.co.nz/homes/spamcheck/Maildir/.spam/tmp/1298403134.28221_0.ns10"
procmail: Quota exceeded while writing "/home/webtastix.co.nz/homes/spamcheck/Maildir/tmp/1298403134.28221_1.ns10"
procmail: Quota exceeded while writing "/home/webtastix.co.nz/homes/spamcheck/Maildir/tmp/1298403134.28221_2.ns10"
Folder: **Bounced** 2083
Time:1298403134 From: To: User:spamcheck.webtastix.co.nz Size:2083 Dest: Mode:Spam

Submitted by JamieCameron on Tue, 02/22/2011 - 15:19

What gets logged to /var/log/procmail.log when email is sent to this user?

Submitted by JamieCameron on Tue, 02/22/2011 - 15:21

Ok, so clearly either the user or domain is over quota ..

Could you paste the output from these commands :

quota -v -u spamcheck.webtastix.co.nz
quota -v -g webtastix.co.nz

Submitted by AskewDread on Tue, 02/22/2011 - 17:46 Pro Licensee


Disk quotas for user spamcheck.webtastix.co.nz (uid 1058):
Filesystem blocks quota limit grace files quota limit grace
/dev/simfs 20100 0 0 27 0 0

Disk quotas for group webtastix.co.nz (gid 1007):
Filesystem blocks quota limit grace files quota limit grace
/dev/simfs 256764 0 0 16412 0 0
ns10:~#

Submitted by JamieCameron on Tue, 02/22/2011 - 17:55

Is this effecting all users, or just one?

Also, I am guessing from the filesystem name that you are running in a VM. Are you sure the VM itself isn't out of disk space?

Submitted by AskewDread on Tue, 02/22/2011 - 18:14 Pro Licensee

it seems to be multiple users on teh webtastix.co.nz domain only

from what the below suggests i still have 2gb free?

Filesystem 1K-blocks Used Available Use% Mounted on
/dev/simfs 10485760 7629832 2855928 73% /
tmpfs 393216 0 393216 0% /lib/init/rw
tmpfs 393216 0 393216 0% /dev/shm
ns10:~#

and it doesnt appear to eb all the time... i can sometimes get emails on that domain then other times i cant

Submitted by JamieCameron on Tue, 02/22/2011 - 19:56

I'm not sure if df shows accurate stats for an OpenVZ container.

Are you hosting this container yourself, or is this VM purchased from a VPS hosting company? Either way you might want to look into increasing the disk limits..

Submitted by AskewDread on Tue, 02/22/2011 - 20:46 Pro Licensee

it should do, the control panel for the vm says 7 GB of 10 GB used / 3 GB free so cant see why there wouldnt be space... and its only the 1 domian thats having the issue... all other domians on the server are fine?

Submitted by AskewDread on Tue, 02/22/2011 - 20:48 Pro Licensee

it should do, the control panel for the vm says 7 GB of 10 GB used / 3 GB free so cant see why there wouldnt be space... and its only the 1 domian thats having the issue... all other domians on the server are fine?

Submitted by AskewDread on Tue, 02/22/2011 - 20:55 Pro Licensee

and thinking about it now i just tried downloading a 100mb file to the server and it worked correctly

Submitted by JamieCameron on Wed, 02/23/2011 - 00:19

Ok, those quota settings look fine ... in fact, they seem to suggest that the account has no quotas at all!

I think you may need to talk to your VPS provider about this, as it appears the quota limit is being enforced outside the VM.

Submitted by AskewDread on Wed, 02/23/2011 - 13:38 Pro Licensee

yeah i set it to unlimited for this domain

ive talked to them but everythings fine as far as they can see, ive tried downloading a 1gb file and it downloads and saves onto that server perfectly so that seems to rule out the providor...
its very confusing.. also being only the 1 domina that has the issue

Submitted by AskewDread on Wed, 02/23/2011 - 13:41 Pro Licensee


HTTP request sent, awaiting response... 200 OK
Length: 10485760 (10M) [application/octet-stream]
Saving to: `10mb.test'

0% [ ] 24,242 --.-K/s in 0.06s

Cannot write to `10mb.test' (Disk quota exceeded).
webtastix.co.nz@ns10:~$

and then on the same server

webtastix.net@ns10:~$ wget cachefly.cachefly.net/10mb.test
--2011-02-23 22:40:11-- http://cachefly.cachefly.net/10mb.test
Resolving cachefly.cachefly.net... 205.234.175.175
Connecting to cachefly.cachefly.net|205.234.175.175|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 10485760 (10M) [application/octet-stream]
Saving to: `10mb.test'

100%[===================================================================================================================>] 10,485,760 3.38M/s in 3.0s

2011-02-23 22:40:14 (3.38 MB/s) - `10mb.test' saved [10485760/10485760]

webtastix.net@ns10:~$

Submitted by JamieCameron on Wed, 02/23/2011 - 14:19

Are those wgets being run as two different users? If so, what user is the failing one run as?

Submitted by JamieCameron on Wed, 02/23/2011 - 14:21

Are those wgets being run as two different users? If so, what user is the failing one run as?