Licence renewal doesn't show up in virtualmin and virtualmin.com

Submitted by BorisVogeler on Tue, 08/31/2010 - 08:24

I did a licence renewal on 5.8.2010, payed through paypal. Up to today I still get a message when starting virtualmin up, claiming my licence had expired. When I go to virtualmin.com there's no serial or licence information fo this renewal. My account though stll shows the purchase done. Order# was 3420.

Please fix this, even if it is just an annoiance for me.

Regards Boris Vogeler

Status: 
Closed (fixed)

Comments

Submitted by andreychek on Tue, 08/31/2010 - 09:40

Yeah, it looks like your order went through just fine... it may need to be manually applied. I'm passing this over to Jamie who can handle that for you. Thanks for using Virtualmin!

Submitted by JamieCameron on Tue, 08/31/2010 - 11:16

It looks like the cause of this problem is that there are no licences under your BorisVogeler account.

What is your virtual serial number? It should appear on the System Information page..

Submitted by BorisVogeler on Wed, 09/01/2010 - 03:46

Here's what I've got:

  • Virtualmin serial number 134033
  • Virtualmin license key 49143B30C
  • Licensed domains 10
  • Domains left 9
  • Expiry date 2010-05-28
  • Days until expiry -96 days ago!

The licence under BorisVogeler was always there and disappeared some time after the renewal.

Thanks for your help.

Submitted by JamieCameron on Wed, 09/01/2010 - 11:04

Ok, it looks like that licence is under the account boris.vogeler .

I have applied the renewal to it - let me know if you'd like me to transfer it to BorisVogeler

Submitted by BorisVogeler on Wed, 09/01/2010 - 11:35

Oh, interesting, I didn't remember. Please push it over to BorisVogeler. I guess I had to switch to the new account because access to my mail-server had been lost.

Thanks for your support.

the change is already applied to my virtualmin, thank you.

Boris

Submitted by JamieCameron on Wed, 09/01/2010 - 12:31

Ok, I have re-assigned this licence to BorisVogeler

Submitted by Issues on Wed, 09/15/2010 - 18:19

Automatically closed -- issue fixed for 2 weeks with no activity.