Change credit card

Howdy -- well, the bad news is that there isn't a form to handle that at the moment.

The good news is that we'll gladly help out with that :-)

If you like, I can remove the current recurring order, then at the end of the time period (ie, when your license is about to expire), you can just place a new order.

I understand that's far from ideal, but Joe's working on automating all of that.

Nope! Your license won't change. I'll make sure your renewal is applied to your current license (though, just let me know when you place the order so I can press the right buttons to make that happen).

I haven't done anything yet, but give me a "thumbs up" if you'd like me to go ahead and stop the current recurring order you have.

Okay, I've cancelled your recurring order.

Whenever you're ready, feel free to place another order, and I'll make sure it's associated with your current licenses. Thanks!

Ah, yes, it will indeed charge you now. I was thinking that maybe you could place that order when your licenses were about to expire. Sorry for the confusion though, the way this system currently works makes my head spin a bit :-)

How would you feel if I cancelled your order, refunded the payment, and then you could just do that same thing again in about 2 weeks when your licenses are near expiration?

Yup, I did indeed! It may take a moment to show up... though if it doesn't shortly I'll review that in more depth.

I'm very sorry. We will get this straightened out.

I'm going to go grab Joe, and dig deeper into what exactly is going on here.

Actually, let's start here --

What licenses should you have? Do you happen to know the serial numbers of the licenses you should have in your account?

Also, for all you've put up with, we will give you some free time on your license(s). I very much appreciate your patience with us as we sort this out.

I just wanted to let you know that we're looking into this -- but for starters, I've refunded every payment you've made so far since March. The least we can do is not charge you while we sort this out :-)

The last thing I wanted is for you to be incorrectly charged again until Joe gets the recurring issues all sorted out, so I had it setup to stop the payments until that happens.

I've renewed all your licenses expiring in April for another month (on us).

I'm hoping by that point we can re-enable the normal recurring nature of those, as Joe has been working feverishly to get that straightened out!

I actually did that all that prior to posting my comment above -- so that's all set! And now you don't have to rush to get anything setup.

I'll respond to your questions above shortly!

Well, there's definitely a few different options for how you can accomplish what you asked.

If you want two (or more) live Virtualmin Pro servers behind a load balancer, you would indeed need a Virtualmin Pro license for each.

If one of them is a spare (meaning not serving live requests), or is otherwise some form of backup, you don't need a license for it.

With that in mind, I'll explain two Cloudmin Pro features first -- each of these would require only a single license for on primary Virtualmin server --

One option would be to setup failover with shared storage using something like the following:

https://www.virtualmin.com/documentation/cloudmin/vm/failover

If you don't have shared storage, failover can be setup using DNS as well:

https://www.virtualmin.com/documentation/cloudmin/vm/roundrobin

None of this is to say you can't use load balancing, but Cloudmin has both of the above two features built-in. I'm curious if either of those are what you're after? Or do you think you'd prefer the setup you described, behind ha proxy?

If you own a Cloudmin license of any kind, it comes with Cloudmin Connect.

So if you own a Cloudmin 10, you would also have all the Cloudmin Connect functionality.

As far as migrating a domain created in Virtualmin Pro to Virtualmin GPL -- I need to run this by Jamie to make sure there aren't additional gotchas I'm not aware of.

But, I'm under the impression that the migrated domain would work just fine, other than in Virtualmin itself. If someone were to log into that Virtualmin GPL instance, there's functionality there that would be missing. The ability to manage Install Scripts, Resellers, and whatnot.

But, if your intention is to not have users logging into Virtualmin on those other systems -- I think that would work just fine. But I will verify that with Jamie.

I was about to share that I didn't think Cloudmin's shared storage failover changed IP address, but now I'm second guessing myself on that... so I'll go verify that info with Jamie as well :-)

Okay, I talked to Jamie about both of those things --

He tells me it's no problem to replicate a Pro domain to a GPL installation (so long as you don't need the features within the Virtualmin GPL instance).

Also, he says that when Cloudmin is using the shared storage failover, it does continue to use the original IP address in the case of a failure. When that happens, Cloudmin would move the Virtual Machine to a new host, but the IP would be the same as it was previously.

You're of course welcome to use whatever option works best for your use case, whether it's using Cloudmin's failover or another option, I just wanted to make sure you knew how Cloudmin's failover worked.

Feel free to let us know if you have any additional questions!

Hi,

I have the same question as this customers initial topic. I have a current recurring credit card subscription with the service here. I would like to change the credit card. Will you please cancel this current subscription so I can then order another one with the proper credit card? And just to confirm, the license won't change at all, no new installation will be needed, etc, correct? This is a production system. Thanks,

James

Hi jamesvp23 -- we're happy to help! Could you start a new request for that though? That will make it easier to go over, as we'll likely need to mention some of your licensing information in the request. Thanks!