Cannot access www.website.com but can website.com

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#1 Wed, 01/18/2012 - 11:34
avgeek

Cannot access www.website.com but can website.com

Ok, I feel like an idiot because this is probably a really simple solution. I have been working on this project for about 12 hours a day for the last 4 days and I just can't think straight right now.

I just got Virtualmin up last night currently hosting one virtual website.

If I go to example.com the site comes up no problems if I go to www.example.com I get Firefox can't establish a connection to the server at

I manually checked the virtual server file and actually swapped the server name from example.com to www.example.com

Same result

I use a dynamic IP host and added www. specifically even though I have a wildcard. I checked the Apache2 and example.com error logs with no avail.

If someone can give me a pointer where to look that would be appreciated. I can paste any info needed.

Thanks, Ryan

Wed, 01/18/2012 - 12:40
andreychek

Howdy,

It sounds like you may be dealing with a DNS issue of some sort.

Are the nameservers for this domain hosted on your Virtualmin server, or at a third party?

If it's at a third party, you'd need to configure a DNS entry for 'www.example.com'.

-Eric

Wed, 01/18/2012 - 13:18
picante

create a CNAME record for www.domain.com.

Wed, 01/18/2012 - 13:25
avgeek

Adding the CNAME worked.

Although prior to adding the CNAME I could ping both with and without the www and both returned reachable. I am not going to fight it though.

Thanks for the help with the brain fart :)

Ryan

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