Submitted by thanecrossley.com on Fri, 10/26/2012 - 15:49
Hi,
I just purchased a renewal for my VirtualMin 10 license. However, just prior to doing that I purchased an upgrade to VirtualMin 50. I upgraded in error. I sent an email to request that the upgrade and the charge for it be cancelled and refunded. However, I am finding that even though I purchased a license renewal, this renewal is not being applied to my license. I'm not sure if I just need to be patient and wait a bit of time for the license to get renewed, or if my initial purchase-in-error has caused a problem.
The upgrade invoice (mistake) is #6734. The correct invoice is #6735.
Thanks for your help.
Status:
Closed (fixed)
Comments
Submitted by JamieCameron on Fri, 10/26/2012 - 16:02 Comment #1
I have applied your licence renewal. Do you actually want to also upgrade to 50 domains though, or are you happy at 10?
Submitted by thanecrossley.com on Sun, 10/28/2012 - 19:30 Comment #2
I'm happy with the 10 license, thanks.
Thanks for helping me to correct the situation.
Submitted by andreychek on Sun, 10/28/2012 - 19:55 Comment #3
Great -- thanks for renewing!
Submitted by JamieCameron on Sun, 10/28/2012 - 22:43 Comment #4
Ok, I have refunded your 10 -> 50 domain upgrade.
Submitted by thanecrossley.com on Mon, 10/29/2012 - 08:44 Comment #5
Thanks very much!
Submitted by Issues on Mon, 11/12/2012 - 07:46 Comment #6
Automatically closed -- issue fixed for 2 weeks with no activity.